Complaints Procedure

Aurae Healthcare is committed to providing safe, professional and high-quality services. 

How to Make a Complaint

• Email address: info@auraehealthcare.com
• Postal address: 6 Veldene Way, Harrow, HA2 9BH
• Timeframe for acknowledgment: 5 working days 

Investigation Process

• Complaint acknowledged
• Investigated by Clinical Lead
• Written response within 20 working days

Escalation Pathway

If unsatisfied:

• Internal review
• Option to escalate to relevant regulatory or professional body